The Nursing Process Platform for Skill-Mix Optimization

"Through this project with Cliniserve, we were able to demonstrate that an IT project can be implemented in a matter of weeks rather than months or years, and that digitalization can truly benefit everyone involved."

"Cliniserve offers the opportunity to make a lasting impact on work processes and services within the nursing care sector and to streamline communication between nurses and patients in an efficient and resource-oriented manner."

“With Cliniserve, we’re laying the groundwork for digitally supported professional care across multiple processes. This allows us not only to give staff more time for patient care and more predictable shifts from day one, but also to improve other processes—such as those related to the operating room and logistics—down the line. Managers and staff can reduce time-consuming phone calls and communicate with each other in a smart and secure way.”

“The future of healthcare lies in the smart use of digital technologies. Our goal is to identify innovations that make day-to-day hospital operations easier, provide real benefits to patients, and support our staff in their daily work. Cliniserve is an example of how we are strategically leveraging modern technology to further improve the quality of care.”

"The broadcast feature helps us find medication inquiries faster during the night shift and cuts down on phone calls—a major time-saver in our day-to-day work!"

"Caregivers can set reminders for themselves. This promotes a structured approach to work and helps ensure that important tasks are carried out at the right time. This makes procedures safer and gives us a better overview of our daily routines."

"Cliniserve takes the level of service in private-care wards to the next level. More efficient processes, faster care, and direct feedback ensure a better experience—while optimizing staffing resources."

"This new feature offers tremendous added value for both nursing staff and kitchen staff. With just a few clicks, the kitchen staff are immediately notified—for example, if an additional meal is needed on a ward. If they have a question, however, the kitchen staff don’t have to rely on the nursing staff being available by phone, since they can simply ask a question right in the app."

"The new interface between the two systems makes our day-to-day work much easier. As a result, we no longer have to rely on phone calls and can work much more efficiently."

"What matters to us is the tangible benefit in everyday life. The new interface works reliably and noticeably simplifies collaboration between nursing and housekeeping. Our housekeeping staff receive their assignments directly on their tablets—this creates transparency, reduces travel time, and eases the daily workload in a dynamic hospital environment."

"[...] With Cliniserve, we are taking an important step toward further digitizing our hospitals—specifically where it provides the greatest benefit: right at the patient’s bedside. This new form of communication helps patients find their way around while also reducing the workload on our nursing staff. This is modern medicine at the highest level and a win for everyone involved, because technology must serve people—not the other way around."

"Our employees do a fantastic job every day—modern digital systems like Cliniserve help support them as best as possible in their day-to-day work and have a tangible positive impact on our patients. Fewer interruptions, significantly fewer trips, clear lines of responsibility, and faster response times: All of this frees up more time for direct contact with patients. That is precisely where the key added value lies."

"Cliniserve provides our nursing staff with long-term relief. The digital task assignment system automatically directs tasks to the appropriate professional group. This saves a lot of time and eliminates unnecessary trips, increases response speed, and frees up more time for actual patient care."

"This direct and transparent communication helps us tremendously to avoid misunderstandings and to respond quickly and professionally to individual needs."

"Another key advantage of the system is its flexibility. We customize the menu navigation for each station individually, so that the varying needs of the different departments can be optimally addressed."

"[…] Wait times were reduced by 5 minutes per transport attendant […] You can also let the patient know that it's time to go for the exam."