Wie funktioniert die integrierte Dienstplanung?

Staff scheduling can be done either through the automatic integration of the duty roster or by directly entering employee availability (preferred duty roster) in the ONE App. Employee availability is transmitted directly to the pool coordination system, where it is clearly displayed in the browser view.

Wie werden Schichtanfragen priorisiert?

All requests submitted by shift supervisors are recorded in a structured format using a form, making them comparable. Optionally, workload data can be retrieved to improve the comparability of open requests in central scheduling. This allows requests to be addressed based on their urgency.

Wie funktioniert die Schichtvergabe mit smarten Filtern?

For each request, the system automatically filters and displays the most suitable staff members. Granular additional filters allow for one-click assignment based on scheduled shifts, training, qualifications, pool type, and other criteria. This makes it easy to select the most suitable flex-pool staff for each request and department.

Wie werden Mitarbeitende über Schichten informiert?

With just one click, employees are notified of their scheduled shifts. Any updates to shifts—such as a change in work location—are sent directly to employees via a notification in the app. The ward manager automatically receives confirmation that the request has been completed.

Flexpool Management Cliniserve TEAM

Customized software to assist with the management of a flex pool

Managing a pool is complex: too many requests, too few staff, and a lack of oversight.

Objective Prioritization – Who Has the Most Urgent Need?
Cliniserve TEAM evaluates shift requests based on clear criteria—ensuring that the most critical assignments are filled first.
Complete overview & easy communication – No chaos, no lost requests.
A central dashboard displays all available staff, open shifts, and (tentative) shift assignments—with automated notifications sent to everyone involved.
A comprehensive solution instead of isolated systems – no gaps, no duplication of effort.
As an add-on to your scheduling program, Cliniserve TEAM covers the entire staffing process—including import of the preliminary planning view.

Our comprehensive pool management solution covers the entire process, thereby improving it for everyone involved.

Providing structured, data-driven support for pool management

With Cliniserve TEAM, managing your staff pool is a breeze—fast, transparent, and with minimal manual effort. Requests for support from the pool are recorded in a structured manner, suitable employees are pre-filtered and displayed, and assigned to the appropriate shift with just one click ( ). Real-time transparency and instant notifications keep everyone involved up to date, while shift changes are integrated directly into accounting and scheduling software. This saves you time, reduces errors, and increases your team’s satisfaction.

Staff scheduling can be done either through the automatic integration of the duty roster or by directly entering employee availability (preferred duty roster) in the ONE App.
Employee availability is sent directly to the pool coordination team and clearly displayed in the browser view.
Pool coordinators can schedule staff to the appropriate wards based on their reported availability. Another option is to initially “schedule” staff to the pool and specify their assignment location at the last minute.

All requests submitted by shift supervisors are recorded in a structured format using a form, making them comparable.
Optionally, load data can be retrieved to facilitate comparison of open requests in central scheduling.
This allows the requests to be addressed in order of priority.

For each request, the appropriate employees are automatically filtered and displayed.
Granular additional filters allow for one-click assignment based on pre-scheduled shifts, onboarding, qualifications, pool type, and other criteria.
This makes it easy to select the most suitable Flex-Pool staff for each request and station.

With just one click, employees are notified of their scheduled shifts. Any updates to shifts—such as a change in work location—are sent directly to employees via a notification in the app.
The ward manager will automatically receive notification that the request has been completed.
The modified shifts can be automatically exported for integration into accounting or the work schedule.

Customer Testimonials

Cliniserve TEAM - Tyrol Clinics

Tina Reisner, Head of Flexpool

"In the past, we could only manage our absence management processes via email and phone calls—it was much more complicated. With Cliniserve TEAM, things are much easier and faster."

Tina Reisner

Head of the Flexpool at Innsbruck Regional Hospital, Tirol Clinics

“We needed a transparent tool that would allow us to see, at a glance, the performance data for the stations and their current staffing levels across the entire PDL area, and to effectively combine this overview with the on-call pool for optimized absence management. It was also important that the data be updated in real time and accessible to everyone.”

Nadine Heym

Director of Nursing, South Campus, Nuremberg Hospital

“We use Cliniserve TEAM to manage a flex pool for 70 wards—the software saves us about 50% of the time we would otherwise spend on unnecessary coordination and phone calls.”

Nancy Harnisch

Head of Flexpool, RWTH University Hospital Aachen

"We fill open shifts caused by last-minute absences faster and without having to go through a chain of phone calls using Cliniserve TEAM."

Emil Reinhardt

Department Head, German Red Cross Ortenaukreis

Why Cliniserve TEAM?

Cliniserve offers a comprehensive package to help you implement digital transformation successfully, securely, and affordably.

Mobile software developed by and for the healthcare industry

Cliniserve solutions are optimized for use in healthcare—they are easy and intuitive to use, integrated into clinical workflows, and mobile at the point of care.

Scalable approach

Flexibly scalable thanks to open interfaces, a scalable cloud, and a SaaS pricing model.

Guaranteed Project Success

Cliniserve consistently offers a proven change management approach from a single source.

Fast-acting

Noticeable transparency and reduced workload—not just for the ward, but for the entire hospital

Data-secure

Cliniserve is implemented and secured in a hybrid cloud environment in accordance with the highest standards, including C5 and ISO 27001.

A Structured Approach to Digital Transformation with Cliniserve

With our approach, we ensure that our projects are tailored to your needs and circumstances. We support you at every stage of decision-making and implementation with process consulting, documentation, and concepts. This ensures that every project generates added value for users and a return on investment from the very start.

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1. Analysis

Analysis of your goals, circumstances, and preferences —schedule a consultation!

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2. Decision

Deciding on a project—we provide support with a concept, ROI calculation, and product information

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3. Internal Approval

Internal approvals —whether involving IT, data protection, employee representatives, or procurement—we handle the coordination and provide tailored information

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4. Process Analysis

Detailed process analysis and configuration —we set up your operating environment at the station and function levels

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5. Go-live

Go-live with on-site training —we guide end users through the entire onboarding process

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6. Next Steps

Expansion and enhancement— based on live data and insights, additional modules and areas can be implemented

Take the pressure off your care team today and get ready for the future!

Together, we will assess your current situation and potential, and determine how you can start preparing today for the care organization of the future.

Email

info@cliniserve.de

Phone

0049 (0) 89 24418274

Get in touch

Comprehensive Pool Management

The benefits of Flex-Pool Management with Cliniserve TEAM are measurable