The Cliniserve CARE Approach

Enabling the caregiving of the future with software today

Skill-Mix offers a solution to staffing shortages and increasing demands in the healthcare sector. Thanks to a comprehensive, software-based approach, optimized staff scheduling is already a reality today. To ensure project success, the software is integrated into a process and change management strategy that provides structured support to clients.

  • A proven approach
  • Flexible software
  • Secure and scalable
  • Multiple return on investment
Care facilities of all sizes and types in the DACH region are optimizing their care with Cliniserve

The major challenges in long-term care can already be solved today

Whether it's politicians, payers, management, or frontline caregivers—everyone is dissatisfied

In recent years, more and more nursing positions have been created and funded. Nevertheless, staff are dissatisfied, turnover is high, and many positions remain unfilled. Processes within the clinic are often associated with delays and frustration for everyone involved. The looming staffing shortage caused by demographic change cannot be stopped.
Our goal is to work with all stakeholders to find a solution today. To achieve tangible relief and improvement and to ensure high-quality, comprehensive care in the future. With a comprehensive concept combining methodology, software, and change management that can be implemented immediately!

Time Inefficiency in Nursing
It all starts with proven change management.

‍In the healthcare sector, it’s not enough to simply provide the best software—it must also be integrated into local processes, and those processes must be adapted. Employees must be involved and heard in order to achieve full acceptance. Otherwise, there is a risk that solutions will exist in name only but not be put into practice.
Especially in IT projects, interfaces and data silos often hinder the benefits. That is why we work with minimal data usage and with open interfaces optimized through partnership. This ensures that a launch is possible immediately and that expansions can be planned at any time without limitations.
Our change management concept, refined over 8 years, guides all stakeholders, develops a meaningful target process model, and ensures through close support that this goal is achieved.‍

Change Management Approach
The nursing shortage can only be resolved through a combination of skilled workers and automation

Everything outside of patient care should be optimized—yet other staff resources must also be utilized effectively. Otherwise, the staffing shortage cannot be resolved. Only when various staff members on the ward take on tasks that suit them and align with their qualifications and areas of expertise will there be enough staff to meet the expected care demands.
The first step toward optimized collaboration on the ward can be taken immediately, and together we can implement the ward care of the future.

Care Shortage Effect

Step by Step Toward Optimized Staffing on Wards

Cliniserve CARE, as a nursing process platform, facilitates the transition to an automated skill mix using a proven approach. Tangible added value is generated at every stage, and interfaces are only required as needed.

Step-by-step model

Status Quo

Without a care process platform, various professional groups are deployed without effective workload management and are therefore severely limited in their ability to perform their duties.

  • Hospitals employ staff with various qualifications—for example, in nursing and support services
  • On the ward, only pre-scheduled tasks, such as ordering meals, can be delegated by the nursing staff
  • In practice, it is not possible to delegate ad hoc tasks
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System-based delegation

Without changes to IT systems or organizational structures, tasks within the ward are distributed in an optimized manner.

  • Tasks and processes within the ward are automatically delegated as appropriate
  • In addition to the red button, patients are digitally engaged to help identify their needs
  • This allows the nursing staff to focus more on what really matters right away, saving them over 30 minutes per shift
Step-by-step model

Linking Internal Processes

Various functions and peripheral systems are linked to the stations. This reduces the communication burden on all sides and prevents interruptions.

  • Communication silos are broken down through interfaces, with Cliniserve serving as a mobile interface for nursing care
  • Processes outside the ward are automated in a transparent and interconnected manner
  • Fewer interruptions and business calls are needed, with a 50% reduction
Step-by-step model

Full digitalization of care

Through deep integrations with EHR systems and cutting-edge technologies, ad hoc tasks and scheduled activities are linked, consistently delegated, and automated—for the future of nursing care!

  • Seamless integration of robotics, sensor technology, and AI into ward care
  • Comprehensive support for nursing care to provide more personalized care to patients
  • Full integration of care plans, documentation, and ad hoc processes

Learn more about our modular software solution

Implementing a skill mix concept requires digital support. Cliniserve CARE offers customizable, ready-to-use deployment scenarios tailored to each facility, as well as flexible integrations through partners or directly.

Customer Testimonials

"Through this project with Cliniserve, we were able to demonstrate that an IT project can be implemented in a matter of weeks rather than months or years, and that digitalization can truly benefit everyone involved."

Marcus Kunze
Head of Applications, IT Division, University Medical Center Rostock

"Cliniserve offers the opportunity to make a lasting impact on work processes and services within the nursing care sector and to streamline communication between nurses and patients in an efficient and resource-oriented manner."

Prof. Dr. Uli Fischer
Head of the Quality Management Office, University of Munich Medical Center, Großhadern Campus

“With Cliniserve, we’re laying the groundwork for digitally supported professional care across multiple processes. This allows us not only to give staff more time for patient care and more predictable shifts from day one, but also to improve other processes—such as those related to the operating room and logistics—down the line. Managers and staff can reduce time-consuming phone calls and communicate with each other in a smart and secure way.”

Robert Jeske
Director of Nursing, Ulm University Hospital

“The future of healthcare lies in the smart use of digital technologies. Our goal is to identify innovations that make day-to-day hospital operations easier, provide real benefits to patients, and support our staff in their daily work. Cliniserve is an example of how we are strategically leveraging modern technology to further improve the quality of care.”

Johann Minihuber, M.A., MBA, MAS
Managing Director, Hospital of the Sisters of Mercy in Ried

A Structured Approach to Digital Transformation with Cliniserve

With our approach, we ensure that our projects are tailored to your needs and circumstances. We support you at every stage of decision-making and implementation with process consulting, documentation, and concepts. This ensures that every project generates added value for users and a return on investment from the very start.

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1. Analysis

Analysis of your goals, circumstances, and preferences —schedule a consultation!

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2. Decision

Deciding on a project—we provide support with a concept, ROI calculation, and product information

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3. Internal Approval

Internal approvals —whether involving IT, data protection, employee representatives, or procurement—we handle the coordination and provide tailored information

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4. Process Analysis

Detailed process analysis and configuration —we set up your operating environment at the station and function levels

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5. Go-live

Go-live with on-site training —we guide end users through the entire onboarding process

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6. Next Steps

Expansion and enhancement— based on live data and insights, additional modules and areas can be implemented

Take the pressure off your care team today and get ready for the future!

Together, we will assess your current situation and potential, and determine how you can start preparing today for the care organization of the future.

Email
info@cliniserve.de
Phone
0049 (0) 89 24418274
Get in touch