The Cliniserve CARE Approach

Enabling caregiving of the future with software today

Skill-Mix offers a solution to staffing shortages and increasing demands in the healthcare sector. Thanks to a comprehensive, software-based approach, optimized staff scheduling is already a reality today. To ensure project success, the software is integrated into a process and change management strategy that provides structured support to clients.

  • A proven approach
  • Flexible software
  • Secure and scalable
  • Multiple return on investment
Facilities of all sizes and types in the DACH region are optimizing their care with Cliniserve

The major challenges in long-term care can already be solved today

Whether it's politicians, payers, management, or frontline caregivers—everyone is dissatisfied

In recent years, more and more nursing positions have been created and funded. Nevertheless, staff are dissatisfied, turnover is high, and many positions remain unfilled. Processes within the clinic are often associated with delays and frustration for everyone involved. The looming staffing shortage caused by demographic change cannot be stopped.
Our goal is to work with all stakeholders to find a solution today. To achieve tangible relief and improvement and to ensure high-quality, comprehensive care in the future. With a comprehensive concept combining methodology, software, and change management that can be implemented immediately!

Time Inefficiency in Nursing
It all starts with proven change management

‍In the healthcare sector, it’s not enough to simply provide the best software—it must also be integrated into local processes, and those processes must be adapted. Employees must be involved and heard in order to achieve full acceptance. Otherwise, there is a risk that solutions will exist in name only but not be put into practice.
Especially in IT projects, interfaces and data silos often hinder the benefits. That is why we work with minimal data usage and with open interfaces optimized through partnership. This ensures that a launch is possible immediately and that expansions can be planned at any time without limitations.
Our change management concept, refined over 8 years, guides all stakeholders, develops a meaningful target process model, and ensures through close support that this goal is achieved.‍

Change Management Approach
The nursing shortage can only be resolved through a combination of skilled workers and automation

Everything outside of patient care should be optimized—yet other staff resources must also be utilized effectively. Otherwise, the staffing shortage cannot be resolved. Only when various staff members on the ward take on tasks that suit them and align with their qualifications and areas of expertise will there be enough staff to meet the expected care demands.
The first step toward optimized collaboration on the ward can be taken immediately, and together we can implement the ward care of the future.

Care Shortage Effect

Step by Step Toward Optimized Staffing on Wards

Cliniserve CARE, as a nursing process platform, facilitates the transition to an automated skill-mix using a proven approach. Tangible added value is generated at every stage, and interfaces are only implemented as needed.

Step-by-step model

Status Quo

Without a care process platform and its tailored delegation capabilities, the various professional groups cannot be deployed efficiently.

  • Hospitals employ staff with various qualifications—for example, in nursing and support services
  • On the ward, only pre-scheduled tasks, such as ordering meals, can be delegated by the nursing staff
  • In practice, it is not possible to delegate ad hoc tasks
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System-based delegation

Without changes to IT systems or organizational structures, tasks within the ward are distributed in an optimized manner.

  • Tasks and processes within the ward are automatically delegated as appropriate
  • In addition to the red button, patients are digitally engaged to help identify their needs
  • This allows the nursing staff to focus more on what's essential, immediately saving over 30 minutes per shift.
Step-by-step model

Linking Internal Processes

Various functions and peripheral systems are linked to the stations. This reduces the communication burden on all sides and prevents interruptions.

  • Communication silos are broken down through interfaces, with Cliniserve serving as a mobile interface for nursing care
  • Processes outside the ward are automated in a transparent and interconnected manner
  • Interruptions and work-related phone calls can be reduced by 50%
Step-by-step model

Full digitalization of care

Through deep integration with the HIS and future technologies, ad hoc tasks and scheduled activities are linked, consistently delegated, and automated—for the nursing care of the future!

  • Seamless integration of robotics, sensor technology, and AI into ward care
  • Comprehensive support for nursing care to provide more personalized care to patients
  • Full integration of care plans, documentation, and ad hoc processes

Learn more about our modular software solution

Implementing a skill-mix concept requires digital support. Cliniserve CARE offers customizable, ready-to-use deployment scenarios tailored to each facility, as well as flexible integrations through partners or directly.

Customer Testimonials

"Through this project with Cliniserve, we were able to demonstrate that an IT project can be implemented in a matter of weeks rather than months or years, and that digitalization can truly benefit everyone involved."

Marcus Kunze
Head of Applications, IT Division, University Medical Center Rostock

"Cliniserve offers the opportunity to make a lasting impact on work processes and services within the nursing care sector and to streamline communication between nurses and patients in an efficient and resource-oriented manner."

Prof. Dr. Uli Fischer
Head of the Quality Management Office, University of Munich Medical Center, Großhadern Campus

“With Cliniserve, we’re laying the groundwork for digitally supported professional care across multiple processes. This allows us not only to give staff more time for patient care and more predictable shifts from day one, but also to improve other processes—such as those related to the operating room and logistics—down the line. Managers and staff can reduce time-consuming phone calls and communicate with each other in a smart and secure way.”

Robert Jeske
Director of Nursing, Ulm University Hospital

“The future of healthcare lies in the smart use of digital technologies. Our goal is to identify innovations that make day-to-day hospital operations easier, provide real benefits to patients, and support our staff in their daily work. Cliniserve is an example of how we are strategically leveraging modern technology to further improve the quality of care.”

Johann Minihuber, M.A., MBA, MAS
Managing Director, Hospital of the Sisters of Mercy in Ried

"The broadcast feature helps us find medication inquiries faster during the night shift and cuts down on phone calls—a major time-saver in our day-to-day work!"

Carina Kammerer
Deputy Director of Nursing, BKH Kufstein

"Caregivers can set reminders for themselves. This promotes a structured approach to work and helps ensure that important tasks are carried out at the right time. This makes procedures safer and gives us a better overview of our daily routines."

Ricarda Radimerski
Director of Nursing, St. Elisabeth Hospital, Meerbusch-Lank

"Cliniserve takes the level of service in private-care wards to the next level. More efficient processes, faster care, and direct feedback ensure a better experience—while optimizing staffing resources."

Jutta Wilms
Department Head, Private Health Insurance Hospital

"This new feature offers tremendous added value for both nursing staff and kitchen staff. With just a few clicks, the kitchen staff are immediately notified—for example, if an additional meal is needed on a ward. If they have a question, however, the kitchen staff don’t have to rely on the nursing staff being available by phone, since they can simply ask a question right in the app."

Sigrid Krause
Director of Nursing, Ameos Warendorf

"The new interface between the two systems makes our day-to-day work much easier. As a result, we no longer have to rely on phone calls and can work much more efficiently."

Sara D'Agostino
Head of Housekeeping, Graubünden Cantonal Hospital

"What matters to us is the tangible benefit in everyday life. The new interface works reliably and noticeably simplifies collaboration between nursing and housekeeping. Our housekeeping staff receive their assignments directly on their tablets—this creates transparency, reduces travel time, and eases the daily workload in a dynamic hospital environment."

Iris Estevez
Regional Manager, Vebego Santé

"[...] With Cliniserve, we are taking an important step toward further digitizing our hospitals—specifically where it provides the greatest benefit: right at the patient’s bedside. This new form of communication helps patients find their way around while also reducing the workload on our nursing staff. This is modern medicine at the highest level and a win for everyone involved, because technology must serve people—not the other way around."

 Christine Haberlander, M.A.
Health Affairs Officer, Deputy Governor of Upper Austria

"Our employees do a fantastic job every day—modern digital systems like Cliniserve help support them as best as possible in their day-to-day work and have a tangible positive impact on our patients. Fewer interruptions, significantly fewer trips, clear lines of responsibility, and faster response times: All of this frees up more time for direct contact with patients. That is precisely where the key added value lies."

Dr. Harald Schöffl & Mag. Karl Lehner, MBA
The Managing Directors of the OÖG

"Cliniserve provides our nursing staff with long-term relief. The digital task assignment system automatically directs tasks to the appropriate professional group. This saves a lot of time and eliminates unnecessary trips, increases response speed, and frees up more time for actual patient care."

Martina Bruckner, M.A.
Director of Nursing, Schärding Hospital

"This direct and transparent communication helps us tremendously to avoid misunderstandings and to respond quickly and professionally to individual needs."

Christa Kneidinger, MBA
Director of Nursing, Rohrbach Hospital

"Another key advantage of the system is its flexibility. We customize the menu navigation for each station individually, so that the varying needs of the different departments can be optimally addressed."

Manfred Grünzweil
Project Manager for Medical and Information Technology, OÖG Clinics

"[…] Wait times were reduced by 5 minutes per transport attendant […] You can also let the patient know that it's time to go for the exam."

Sören Trawka
Junior Manager, Nursing Administration, University Medical Center Schleswig-Holstein

A Structured Approach to Digital Transformation with Cliniserve

With our approach, we ensure that our projects are tailored to your needs and circumstances. We support you at every stage of decision-making and implementation with process consulting, documentation, and concepts. This ensures that every project generates added value for users and a return on investment from the very start.

A person is sitting at a desk in front of a monitor displaying charts, with a green checkmark in the background.

1. Analysis

Analysis of your goals, circumstances, and preferences —schedule a consultation!
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2. Decision

Deciding on a project —we provide support with a concept, ROI calculation, and product information
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3. Internal Approval

Internal approvals —whether involving IT, data protection, employee representatives, or procurement—we handle the coordination and provide tailored information
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4. Process Analysis

Detailed process analysis and configuration —we set up your operating environment at the station and function levels
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5. Go-live

Go-live with on-site training —we guide end users through the entire onboarding process
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6. Next Steps

Expansion and Extension — Based on live data and insights, additional modules and areas can be implemented

Take the pressure off your care team today and get ready for the future!

Together, we will assess your current situation and potential, and determine how you can start preparing today for the care organization of the future.

Email
info@cliniserve.de
Phone
0049 (0) 89 24418274
Get in touch