Shift Exchange Overview

Digital Shift Exchange

From precise shift requests and matching available staff to automated notifications for everyone involved—efficiently filling vacant shifts at short notice using existing team members.
Cliniserve TEAM makes filling in for shifts on your day off as convenient, quick, and fair as possible.

  • Time saved by eliminating phone calls
  • Flexible software that integrates with the duty roster
  • Predictability through transparency
  • Employee autonomy

The benefits of the digital shift exchange with Cliniserve TEAM are measurable

Immediately establish better and more efficient work methods and communication when stepping in from the sidelines.

65%

's faster casting process
100%

, transparency for all stakeholders
Immediately
Improving the work-life balance at

Filling in for short-term staff absences is time-consuming—which is why you need software tailored to your needs to help

Filling open shifts is a daily challenge for ward managers—time-consuming, fraught with conflict, and stressful:

  • Time pressure – Last-minute staff absences require a quick response
    Cliniserve TEAM lets you launch searches with just a few clicks.
  • Communication overhead – Phone calls and manual coordination take up valuable time
    Asynchronous communication and a simple "yes" or "no" response mean that phone chains are only necessary as a last resort or in an emergency.
  • Lack of overview – piecemeal solutions make it difficult to fill shifts quickly
    ‍Cliniserve
    TEAM provides all the necessary data and information at a glance.

When staff members are suddenly unavailable, Cliniserve TEAM helps ward managers find the right replacements quickly and easily.

Searching from the open field

Assistance in filling vacant shifts with on-call staff

Dealing with last-minute staff absences? Cliniserve TEAM helps ward managers manage communication—efficiently and stress-free. Staff can view open shifts in real time and use the app to accept or decline them with a single click—without any manual coordination. Ward managers receive immediate feedback on who has accepted a shift and maintain full transparency over all open and filled shifts. Thanks to automated notifications and seamless integration with existing systems, you save time, avoid errors, and increase your team’s flexibility. The ability to decline shifts and the elimination of high-pressure situations boost team satisfaction. This makes shift scheduling faster, easier, and more efficient!

Response to Staff Absences
  • The ward manager enters the desired qualification profile for the vacant shift in the browser.
  • The system primarily suggests employees who are available and have the required qualifications.
  • The shift request is sent to all of these employees with a single click.
Request to the team
  • Employees are notified of the open shift via the One App.  
  • The shift can be accepted or declined directly in the app. The response is displayed directly in the browser overview for the ward manager.
  • Employees can mute their status to enjoy some peace and quiet while on vacation, and their status will be displayed as "away" accordingly.
Overview
  • Ward management has a complete overview in the browser of staff responses—acceptances, declines, and open shifts.
  • Scheduled shifts can be assigned directly by the ward manager.
  • Integration makes it easy to compare schedules with the duty roster to ensure compliance with working hour regulations.
Service Communication
  • With just one click, employees are notified via app, text message, or email.
  • The process is also complete for any acceptances or rejections from the team that were not taken into account.
  • The modified shifts can be automatically exported for integration into accounting or the work schedule.

Customer Testimonials

"In the past, we could only manage our absence management processes via email and phone calls—it was much more complicated. With Cliniserve TEAM, things are much easier and faster."

Tina Reisner
Head of the Flexpool at Innsbruck Regional Hospital, Tirol Clinics

“We needed a transparent tool that would allow us to see, at a glance, the performance data for the stations and their current staffing levels across the entire PDL area, and to effectively combine this overview with the on-call pool for optimized absence management. It was also important that the data be updated in real time and accessible to everyone.”

Nadine Heym
Director of Nursing, South Campus, Nuremberg Hospital

“We use Cliniserve TEAM to manage a flex pool for 70 wards—the software saves us about 50% of the time we would otherwise spend on unnecessary coordination and phone calls.”

Nancy Harnisch
Head of Flexpool, RWTH University Hospital Aachen

"We fill open shifts caused by last-minute absences faster and without having to go through a chain of phone calls using Cliniserve TEAM."

Emil Reinhardt
Department Head, German Red Cross Ortenaukreis

Why Cliniserve TEAM?

Cliniserve offers a comprehensive package to help you implement digital transformation successfully, securely, and affordably.

Mobile software developed by and for the healthcare industry

Cliniserve solutions are optimized for use in healthcare—they are easy and intuitive to use, integrated into clinical workflows, and mobile at the point of care.

Scalable approach

Flexibly scalable thanks to open interfaces, a scalable cloud, and a SaaS pricing model.

Guaranteed Project Success

Cliniserve consistently offers a proven change management approach from a single source.

Fast-acting

Noticeable transparency and reduced workload—not just for the ward, but for the entire hospital

Data-secure

Cliniserve is implemented and secured in a hybrid cloud environment in accordance with the highest standards, including C5 and ISO 27001.

A Structured Approach to Digital Transformation with Cliniserve

With our approach, we ensure that our projects are tailored to your needs and circumstances. We support you at every stage of decision-making and implementation with process consulting, documentation, and concepts. This ensures that every project generates added value for users and a return on investment from the very start.

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1. Analysis

Analysis of your goals, circumstances, and preferences —schedule a consultation!

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2. Decision

Deciding on a project—we provide support with a concept, ROI calculation, and product information

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3. Internal Approval

Internal approvals —whether involving IT, data protection, employee representatives, or procurement—we handle the coordination and provide tailored information

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4. Process Analysis

Detailed process analysis and configuration —we set up your operating environment at the station and function levels

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5. Go-live

Go-live with on-site training —we guide end users through the entire onboarding process

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6. Next Steps

Expansion and enhancement— based on live data and insights, additional modules and areas can be implemented

Take the pressure off your care team today and get ready for the future!

Together, we will assess your current situation and potential, and determine how you can start preparing today for the care organization of the future.

Email
info@cliniserve.de
Phone
0049 (0) 89 24418274
Get in touch