Imagine this:
A patient presses the call button—but instead of a vague message like “Please come!” the nursing staff immediately receives a clear request. The appropriate staff member is automatically notified and can decide, depending on the urgency, whether the request needs to be addressed immediately or if they can finish their current task first. In either case, the patient receives clear feedback (“Request acknowledged” or “I’ll be there in 5 minutes”). The staff member can take the necessary supplies directly to the patient’s room— without having to make a second trip.
That is exactly what the Service Call & Patient Communication module from Cliniserve CARE enables—a flexible nursing process platformthat not only organizes requests but also lightens the overall workload of daily nursing practice. Studies and real-world examples show that nursing staff save up to 45 minutes per shift —while simultaneously optimizing the skill mix on the wards.
“Through Cliniserve, patients can specify quite precisely what they need (e.g., help getting out of bed, pain medication, fresh water). This allows caregivers to assess why they are visiting a patient even before making their rounds, and to bring the necessary supplies or medications with them right away. This saves time and reduces unnecessary trips.”
– Ricarda Radimerski, Director of Nursing at St. Elisabeth Meerbusch-Lank
In this article, we'll show you:
The patient rings the call bell. The nurse runs into the room, asks what the patient needs, retrieves the supplies from the supply station, and returns to address the patient's request.
Consequence: Duplicate trips that not only waste time unnecessarily but also hinder the efficiency of care work.
Whether it's an urgent medical request or a request for tea—all calls are given the same priority and are handled without being delegated based on specific qualifications
The result: Long wait times for patients with urgent needs, and the licensed nurse is constantly on the go.
Because there has been no response, the patient does not know when someone will come to address the issue.
Consequence: The lack of transparency leads to dissatisfaction, uncertainty, and repeated inquiries from patients, which disrupt the workflow.
Digital patient communication allows patient inquiries to be organized, prioritized, and forwarded directly to the right person.
The Digital Patient Communication & Service Call Solution module is a smart addition to the light-call system and offers three key functions, seamless extensions, and an implementation concept designed to ease the burden of daily care:
Instead of a vague request or emergency report:
Patients select their concern from a predefined menu — clearly, quickly, and without misunderstandings.
Examples of inquiries:
Customization & Multilingual Support
“[…] When patients submit their requests in their own language, the nursing staff automatically receives the message in German. Responses are sent back in the patients’ language. This direct and transparent communication helps us enormously to avoid misunderstandings and to respond quickly and professionally to individual needs.”
– Christa Kneidinger, MBA, Director of Nursing at Rohrbach Hospital
Instead of always alerting the licensed nurse, who then has to rush over immediately:
The request is automatically forwarded to the appropriate specialist — based on:
One-Click Feedback for Maximum Efficiency
Instead of a standalone solution, we offer flexible, vendor-neutral integration into the respective ecosystem: into
Cliniserve CARE's digital patient communication is highly flexible and works in two ways:
Option 1: Bring Your Own Device (BYOD) — Patients use Cliniserve on their own smartphone or tablet.
To do this, a QR code is scanned to identify the bed space.
Option 2: Bedside Terminals — If the facility uses internet-enabled bedside terminals, Cliniserve CARE can be seamlessly integratedas a so-called service call via an iFrame.
The relevant location and personalization data are transmitted via URL query parameters.
Simply reducing the number of call buttons does not solve the problems on the wards and does not help, for example, patients with dementia who are unable to use them. Instead, we integrate this into an overall concept:
Cliniserve CARE is more than just patient communication and service calls—it is a comprehensive care process platform that can seamlessly integrate many other care processes and use cases. Among other benefits, it can reduce the number of phone calls by 50% by digitally mapping and linking various analog or siloed processes.
Example: Interface with the Soobr cleaning software
"The new interface between the two systems makes our day-to-day work much easier. As a result, we no longer have to rely on phone calls and can work much more efficiently."
- Sara D'Agostino, Head of the Housekeeping Department, Graubünden Cantonal Hospital
The success and added value of digital solutions in nursing care don't happen on their own, but rather through tailored, long-term support:
For over 8 years, we have been supporting our customers not only with technical implementation but also with professional change management. From training your employees to process optimization and long-term support—we’re by your side throughout the entire project. Because we know that successful digital transformation can only be achieved with the people who use it every day. This also argues against purely transactional models, in which customers are left on their own to handle long-term implementation.
"Through this project with Cliniserve, we were able to demonstrate that an IT project can be implemented in just a few weeks—rather than months or years—and that digital transformation can truly benefit everyone involved."
– Head of Applications, IT Division, University Medical Center Rostock
Cliniserve CARE's digital patient communication is more than just a tool—it’s a transformation for everyday nursing care.
Cliniserve CARE 's digital patient communication solution is easy to implement, intuitive to use, and effective right away.
Contact us now—we'd be happy to help!
Phone: +49 8924418274
Email: info@cliniserve.de
Website: www.cliniserve.de
The future of care begins today—with Cliniserve CARE!
